Skip to main content [Accesskey 'S']Go to home page [Accesskey '1']
Are you a business customer?
  • Broken down?|
  • Had an accident?|
  • Help and support
  • Breakdown cover
  • Report a breakdown
  • Personal breakdown cover
  • Multicar breakdown cover
  • Family breakdown cover
  • European breakdown cover
  • Motorbike breakdown cover
  • Electric car breakdown cover
  • Business breakdown cover
  • Caravan and motorhome breakdown cover
  • Instant breakdown cover
  • Report an accident
  • Wrong fuel assistance
  • Manage your cover
  • Breakdown guides
  • Car insurance
  • Multi-Car Discount
  • Van insurance
  • Electric car insurance
  • Short term car insurance
  • Motorbike insurance
  • Car insurance guides
  • Home insurance
  • Buildings insurance
  • Contents insurance
  • Home insurance guides
  • Travel insurance
  • Backpacker travel insurance
  • All insurance products
  • Car insurance claim
  • Home insurance claim
  • Manage your policy
  • MOTs
  • Car servicing
  • Mobile mechanics
  • Diagnostics
  • Brake pads and discs
  • Car battery replacement
  • Car key replacement
  • Oil and filter change
  • Vixa proactive car care
  • Wrong fuel assistance
  • Car warranty
  • Car servicing guides
  • MOT guides
  • Used cars for sale
  • New cars to lease
  • AA cars and vans
  • Car history check
  • Car warranty
  • Car finance
  • Sell your car
  • Vehicle inspection
  • Vehicle delivery
  • Car reviews
  • Car buying guides
  • Driving School
  • Driving instructor training
  • Driving School franchise
  • EV Driving School franchise
  • Driving instructor guides
  • Driving lessons
  • Refresher driving lessons
  • AA Driving Theory app
  • Manage your lessons
  • Learner driver insurance
  • Learner driving advice
  • Personal loans
  • Car loans
  • Debt consolidation loans
  • Home improvement loans
  • Manage your loan
  • Savings accounts
  • Easy Access Savings
  • AA Member Saver
  • Manage your savings
  • All finance products
  • Finance guides
  • Route planner
  • Traffic news
  • Mileage calculator
  • Fuel price report
  • Travel insurance
  • Backpacker travel insurance
  • Atlases travel guides and driving kits
  • Travel ideas and places to stay
  • Driving advice

Complaints

Concern or complaint?

Get in touch and we'll do all we can to make things right

Breakdown cover
Toggle arrow
Car or home insurance
Toggle arrow
Driving school
Toggle arrow
Finance
Toggle arrow
DriveTech
Toggle arrow
AA Cars – Purchases of used cars through AA partnered local dealers
Toggle arrow
Any other product or service
Toggle arrow

Help and support

How long does it take for us to respond?
Toggle arrow
Referring your complaint to the Ombudsman
Toggle arrow
Alternative Dispute Resolution
Toggle arrow
Publication of complaints data
Toggle arrow
The Financial Conduct Authority requires us to publish the number of complaints we get about our insurance products. See the latest complaints data.

Find help or contact options

We’ve got online solutions, account log in, live chat and more – so you can complete your task or get support.

Contact us
Help support sign posting
  1. Homearrow-right
  2. Complaints
  • About us
  • Gender pay gap
  • Help and support
  • Apps
  • Careers
  • Modern slavery
  • Terms of use
  • Privacy notice
  • Privacy hub
  • Cookies

© Automobile Association Developments Ltd. 2026