Financial services

To manage your loan, log in to your loan account here.

To manage your savings, log in to your savings account here.

You'll need the email address you used to create your account.

You can pay your loan off early at any time. This is known as an Early Settlement.

If you want a full Early Settlement to pay off your loan, log in to your loan account and select 'Request early settlement'. You'll then receive an Early Settlement quote.

If you do want an Early Settlement, this may result in a charge of up to 58 days' interest.

If you think you’ve been a victim of fraud or a scam, call us immediately on 0808 502 2414. You can also report it to Report Fraud.

For information on recognising and protecting yourself from loan-related fraud, please read our guide.

If you miss a payment, you can call us on 0808 175 4019 and pay any money you owe. You won't be charged for any late payments. But depending on your situation, your credit file may be impacted by missed or late payments.

If you’re having trouble paying back your loan, or you think you may struggle in the near future, please get in touch as soon as possible:

• Chat to us by logging in to your loan account and selecting the icon in the bottom right of the screen
• Email us on [email protected]
• Call us on 0808 175 4019 (Monday to Friday - 9am to 5pm; bank holidays - closed)

Where to get help:

There are a number of organisations who give confidential and impartial debt advice. Contacting them is free and won't impact your credit score.

• Citizens Advice
• Money Helper
• StepChange
• National Debt Line

If you need to change your personal details (e.g. postal address, email or name), log in to your loan account or log in to your savings account and contact us through chat using the icon in the bottom right of your screen.