Travel insurance FAQs

Whether you're a new customer or need to ask about your cover, we're here to help

You should follow the rules published by the Foreign, Commonwealth & Development Office (FDCO).

Accordingly, you won't be covered for any event you were aware of when booking your holiday or buying your insurance. Nor is there valid cover if you fail to provide the required tests or documentation for travel, such as a negative coronavirus test.

Before you buy our travel insurance, it's important to know what cover is in place if coronavirus (COVID-19) or any other pandemic impacts your travel plans.

Below is a list of situations or scenarios for coronavirus (COVID-19) that explain the cover we offer.

Travel insurance and coronavirus (COVID-19)

I'm an existing customer

I need to make a claim

Travel insurance FAQs

Find out about the EU Entry Exit system (EES)

Your personal travel cover

Sports and activities

Your health

Travel Aware

Keep up to date with advice and information from the Foreign, Commonwealth and Development Office

Get the latest advice

Find help or contact options

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