The AA vs Green Flag

Yes, both The AA and Green Flag offer At Home breakdown cover as an option that can be added to your policy.

There are a couple of key indicators that might help to answer this question. The first is Trustpilot reviews – we have a rating of 4.7, versus Green Flag's rating of 4.5. These reviews come from breakdown cover members who have used our service.

The second is that we get to most breakdowns within 1 hour and get you back on the road within 30 minutes on average. We repair 4 out of 5 vehicles at the roadside.

Green Flag claim to get breakdowns in under 60 minutes on average, based on data from January 2024 to July 2024.

Call our free helpline on 0330 053 0460

If you need information in large print, audio or Braille, just ask – you can email our customer services team at [email protected], or let us know when you call our helpline.

If you’ve broken down, you can text us on 07860 027 999

To use the Next Generation Texting Service (NGTS – formerly known as Text Relay), just add 18001 at the start of any of our numbers.

If your current situation is affecting how you manage your finances and you require additional help or support, call us on 0330 053 0460

If you require any additional adjustments (e.g. documents in large print, audio or Braille) or you need us to tailor our service to your specific requirements in the event of a breakdown, call us on 0330 053 0460

Textphone users can prefix this number with 18001

Follow these four steps if you break down:

1 – Make sure you’re in a safe place. Move your vehicle off the road if possible, or pull up onto the hard shoulder if you’re on the motorway.

2 – Stay well away from moving traffic – it’s usually safest to get out of your car (using the doors facing away from passing traffic) and wait behind a barrier.

3 – Put your hazard warning lights on and wear a reflective jacket, if you have one.

4 – Once you’re safe, give us a call. We’ll come and rescue you, even if you’re not a member yet.

If you’re already with us, you can also report a breakdown and pinpoint your location using our app. It's the fastest way to ask us for help and track our arrival.

Find out more on what to do if your car breaks down

If you’ve got vehicle cover, change your vehicle details as soon as you can.

With single, joint or family personal cover, you'll only need to change your vehicle details if you have Commercial Use or Parts and Garage Cover added to your policy.

It's simple to change your vehicle details online, and we’ll check that your new vehicle is eligible (terms and conditions apply).

We'll help with breakdowns that happen from 24 hours after you’ve updated us.

If you have Tyre Cover, you’ll only be able to claim for tyre repairs or replacements after the first 7 days. 

If you have Parts and Garage Cover, you’ll only be able to claim for new faults that occur after the first 14 days.