At The AA, we want all our customers to be able to access our services, whatever their communication needs.
This page shows how to make your experience with us as seamless as possible.
Find accessibility help for:
Breakdown cover
Report a breakdown on our website
If you're a member, you can easily report a breakdown at any time using the button below. Simply follow the steps to confirm your details and we'll send a patrol out to help you, then you can track their progress on our website.
Report a breakdown in the AA app
The quickest way to report a breakdown is in The AA app. Our patrol can find exactly where you are, and you can track when help will arrive.
If you're unable to speak to us on the phone due to your personal circumstances or individual needs, enable the 'Text communication' option in the app's settings. This means we'll communicate with you via text when reporting a breakdown, including live text updates so you can follow our progress.
Report a breakdown with chat
If you don't have The AA app and can't use the website or speak to us over the phone due to your personal circumstances, you can chat to us to report a breakdown.
Car and home insurance
We hope the online process provides all the information you need to buy your insurance.
If you need help with any part of your quote or policy, or if you require support due to a speech or hearing loss or a medical condition, please use the helplines below to contact us:
- Textphone users can add 18001 to the start of any of our contact numbers
- Car Insurance 0370 533 2211
- Home Insurance 0370 606 6167
We can help more easily if you have your quote reference or policy number to hand.
Support for a disability or a Blue Badge holder
Whether you have a mobility impairment, speach or hearing loss, or a medical condition, we're here to help.
For instance, if you're a wheelchair user with Roadside Assistance plus National Recovery, you might need our Onward Mobility Network of accessible vehicles.
Use the helpline to register your needs for our services:
- For breakdown cover call 0330 053 0460
- For insurance call 0330 053 0207
- Or get in touch using the free Relay UK app
- Textphone users can add 18001 to the start of any of our contact numbers
Alternative format documents
We can provide your policy documents in large print, audio or Braille.
- Email [email protected]
- For breakdown cover call 0330 053 0460
- For insurance call 0330 053 0207
- Or get in touch using the free Relay UK app
- Textphone users can add 18001 to the start of any of our contact numbers
Website accessibility
We're committed to ensuring our website is user-friendly and accessible to all visitors. Our aim is to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.2 standards.
Your feedback matters
If you encounter any issues with accessibility or usability on our website:
- Chat to us
- Or email [email protected]
Supported browsers
We support all major browsers to ensure a seamless experience, including:
- Chrome
- Edge
- Safari
We regularly test our site on the common operating systems and browsers, and we're working towards being compatible with as much adaptive technology as possible.