Help and support

 

With an easy access savings account, you can take out your money whenever you need it. This type of account is a good choice if you want to put money away for emergencies, or save up for something like a holiday or a new car. It's different to a fixed-term account, which locks your money away for a set time.

 

No minimum balance is needed to open or maintain the account.

 

You'll earn a bonus rate on top of your variable interest rate for the first 12 months after opening your account. When your bonus rate is due to expire, we'll contact you to let you know. You'll then continue to earn the variable rate available on your account at that time. You can find this information in your account's summary box.

 

Once your bonus rate expires, you won’t be able to renew it.

 

We calculate your interest rate daily, and pay it on the first day of the month. Weekends and bank holidays won't have any impact on when interest is paid.

 

Unfortunately, we don't offer joint savings accounts.

 

You can currently only have one savings account with us.

 

Depending on your circumstances, you may have to pay tax on any interest you earn from your savings. Your Personal Savings Allowance will depend on the amount you earn. You can find more information about paying tax on the HMRC website.

 

There are no fees associated with AA savings accounts.

 

You can only open an AA savings account online by going to our savings page. You must be a new applicant and you'll need to:

 

• Be a UK resident with a UK address
• Be aged 18 or over
• Have a UK mobile number
• Have UK tax residency only
• Have an open UK personal account that can be used as a nominated account
• Have a valid photo ID

 

During the application, we ask you to take a photo of your ID and a short video of yourself - to confirm your identity and help us prevent financial crime.

 

You can take out a Member Saver account if you've got AA breakdown cover, or an AA car or home insurance policy, directly with The AA – and not as part of a bank account benefit, third-party insurance contract, or through your vehicle's manufacturer.

 

You can log in to your savings account here. Enter the email address you used to create your account and press 'Next'.

 

If you need to change your personal details (e.g. postal address, email or name), log in to your savings account and contact us through chat using the icon in the bottom right of your screen.

 

If you are an existing customer, you can check your current interest rate by logging in to your savings account.

 

For existing Member Saver accounts, the following rates currently apply:

 

Accounts opened between 2 February 2026 and 21 April 2026:

 

• 4.15% AER


• 4.07% gross p.a.

 

Accounts opened between 8 April 2025 and 1 February 2026:

 

• 4.05% AER


• 3.98% gross p.a.

 

Accounts opened between 3 February 2025 and 7 April 2025:

 

• 4.05% AER
  
  
• 3.98% gross p.a.

 

For Easy Access Savings accounts, the following rates currently apply:

 

Accounts opened between 2 February 2026 and 21 April 2026:

 

• 4.05% AER


• 3.97% gross p.a.

 

Accounts opened between 8 April 2025 and 1 February 2026:

 

• 3.95% AER


• 3.88% gross p.a.

 

Accounts opened between 3 February 2025 and 7 April 2025:

 

• 3.95% AER


• 3.88% gross p.a

 

If you have a complaint, we really want to hear from you - so we can try and put things right, as well as improve our services for all AA members and customers.
Get in touch with your concerns and we'll aim to deal with them as quickly as possible:

 

• Chat to us by logging in to your savings account and selecting the icon in the bottom right of the screen
• Email us at [email protected]
• Call us on 0808 502 2414

 

Firstly, we’ll let you know we’ve received your complaint. Then we’ll give you a complaint reference number to use if you need to contact us. That way, we can find your information quickly.

 

We may need to talk to you to help put things right. So please give us your up-to-date contact phone number and email address.

 

You’ll receive a letter to acknowledge your complaint - along with our complaints leaflet (PDF) - within 5 business days, outlining the next steps.

 

We aim to provide you with our final complaint response letter within 3 weeks of the complaint being raised. If we need longer than this, we’ll let you know in advance.

 

You can make your first deposit and top up your savings account by transferring money from your nominated account.

You can't make a deposit or top up your savings with Apple Pay, Google Pay, or a card.

 

You can withdraw money by logging in to your savings account and selecting 'Withdraw money' from the dashboard. The amount you choose to take out will be sent to your nominated account. You can withdraw up to £10,000 from your account each transaction, and £20,000 over a rolling 24 hours period.

 

If you'd like to close your savings account, you can let us know by logging in to your account and selecting the chat icon in the bottom right of your screen.

 

Contact us immediately on 0808 502 2414 if there's activity on your account that you don't recognise, or you think someone else has accessed your account.

 

If you'd like a copy of your data, you can fill out the Request your personal information form. Or you can call us on 0808 502 2414 or email [email protected].

 

The UK Data Protection Act 2018 gives you specific rights relating to the personal data we hold. Our Financial Services privacy notice explains how and why we use this information – including what details we hold, who we might share it with, and your choices and rights. It also includes information about any checks and decisions we may make.

 

We know that from time to time you may need a little more personal support. Get in touch to find out how we can help you:

 

• Chat to us by logging in to your account and selecting the icon in the bottom right of the screen
• Email us at [email protected]
• Call us on 0808 502 2414

 

If you've registered, or been made power of attorney for someone, email us at [email protected]

We'll need to see a valid power of attorney document, so please have this ready when you get in touch.

 

 

You can let us know about a bereavement by emailing [email protected].

 

So that we can help you, we'll ask to see the death certificate and the will, if there is one. We'll also ask for ID for the executor or next of kin. In some cases, we may also ask for the Grant of Representation.