Home insurance FAQs
If you need to ask about your cover, we're here to help
Frequently asked questions for new customers
Will my home insurance cover me under the Homes for Ukraine scheme?
If you're participating in the Homes for Ukraine scheme and plan to open your home to people displaced by the conflict in Ukraine, there's no need to let us know in the first 12 months and your cover will remain the same.
To support you, we'll provide the following cover:
- We'll treat your guests as a family member, rather than a visitor or paying guest.
- Your guests' belongings will be covered within your contents insurance cover level.
- Loss or damage to your home or belongings caused by an insured event like fire or theft will be covered, even if one of your guests is responsible.
Support for Ukraine – find out what we're doing.
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